Workflows

Session Initiation: A remote support session begins in the RVA (Remote Visual Assistance) platform using standard WebRTC video and audio.
Triggering Measure AR: The technician activates the measurement feature, sending the user a direct install link for the Measure AR app.
App Installation and Launch: The user installs and opens the Measure AR app on their mobile device. WebRTC audio remains active to guide the transition.
Video Handoff: Upon launch, the Measure AR app takes control of the device camera. The app initiates a real-time video stream back to the technician, replacing the original WebRTC video feed.
Measurement Phase: The user performs AR measurements under the technician's guidance. Measurement data is saved to Firebase and prepared for integration with the central support database.
(Prototype) 3D Model Preview: A library of 3D objects can be placed and anchored within the user's space using AR tracking, allowing the technician and user to preview object scale and fit. This feature was developed and tested but not included in the final release.
Session Completion: Once measurements are complete, the session concludes, and the user may return to the original RVA interface. Data collected during the session is stored for further processing.

Last updated 2 months ago

Session Initiation: A remote support session begins in the RVA (Remote Visual Assistance) platform using standard WebRTC video and audio.
Triggering Measure AR: The technician activates the measurement feature, sending the user a direct install link for the Measure AR app.
App Installation and Launch: The user installs and opens the Measure AR app on their mobile device. WebRTC audio remains active to guide the transition.
Video Handoff: Upon launch, the Measure AR app takes control of the device camera. The app initiates a real-time video stream back to the technician, replacing the original WebRTC video feed.
Measurement Phase: The user performs AR measurements under the technician's guidance. Measurement data is saved to Firebase and prepared for integration with the central support database.
(Prototype) 3D Model Preview: A library of 3D objects can be placed and anchored within the user's space using AR tracking, allowing the technician and user to preview object scale and fit. This feature was developed and tested but not included in the final release.
Session Completion: Once measurements are complete, the session concludes, and the user may return to the original RVA interface. Data collected during the session is stored for further processing.

Last updated 2 months ago